New Perspectives in Wellness & Benefit Communication
FREE REPORTS
NEWS FOR YOU
E-NEWSLETTER SIGN-UPExcellent customer service is our #1 priority. For your convenience, here are the most frequently asked questions and answers. As always, please feel free to contact us any time at 800-334-4094, or via e-mail at info@HopeHealth.com with any additional questions. |
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| 1. | Can I place an order for the HOPE Health Letter online? Due to the many customization and mailing options associated with the HOPE Health Letter, please call us at 800-334-4094 to place your order. However, you may order any of our other products directly on our Website. | |
| 2. | Do I have to order the HOPE Health Letter every month? No, you can order the HOPE Health Letter on the schedule that fits your needs. There are no minimum order requirements. | |
| 3. | Do I have to sign a contract to purchase the HOPE Health Letter? We do not require you to sign a contract, and there are no minimum order requirements associated with purchasing the standard HOPE Health Letter. | |
| 4. | Can I change my quantity for the HOPE Health Letter once I place my order? Yes, you may change your quantity at any time. However, we must have your new quantity prior to the 25th of the month, two months prior to the publication date (i.e., February 25 for the April issue). Click here for a complete deadline schedule. | |
| 5. | I want to customize my products. How do I go about that? Please call us at 800-334-4094, and we will assist you. There is a minimum order of 100. | |
| 6. | Can you bill me? If you are a corporate client, we will send you an invoice. If you are an individual ordering products for personal use, payment is required up front until payment history is established. | |
| 7. | Does Hope Health accept credit card payments? Yes, we accept all credit cards, including Government cards. We will send you a receipt in the mail. | |
| 8. | What are your payment terms? Our payment terms are net 20 days. | |
| 9. | Who do I make payments to? Please make payments to Hope Health. | |
| 10. | What is Hope Health’s mailing address? 350 East Michigan Avenue, Suite 301, Kalamazoo, MI 49007-3851. | |
| 11. | What is Hope Health’s Tax ID number? Our Tax ID # is 38-1784210. | |
| 12. | What is Hope Health’s fax number? Our fax number is 269-343-6260. | |
| 13. | Do you offer refunds? We do not issue refunds, only credit towards future purchases. | |
| 14. | Do you accept product returns? We do not accept returns, unless the product received was defective or the wrong product was sent to you. If that is the case, please contact us at 800-334-4094. | |
| 15. | Why can you no longer re-use a mailing list? Due to the new USPS NCOA/Move Update requirements, we must receive a fresh mailing list from you for each newsletter issue. You may e-mail your mailing list to info@HopeHealth.com. Please submit your mailing list by the 25th of the month, two months prior to month of publication (i.e., February 25 for the April issue). For a complete deadline schedule, click here. For mailing lists received after the deadline date, a $75 late fee will be charged. There is a minimum order of 200 for home mailing. |
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| 16. | What products are offered in electronic format? You may order the HOPE Health Letter and our Quick-Read brochures in electronic format for posting on your company’s Website, and/or distributing via e-mail. For pricing and details, please call us at 800-334-4094. Please review our Electronic Subscription Agreement. | |
| 17. | Can I reprint information found in the HOPE Health Letter? Please call us at 800-334-4094 for information about our Reprint Policy. Or, you may review our Reprint Permission Form here. | |
| 18. | When can I expect to receive my order? Orders for brochures and posters are received within 2 to 3 weeks from the date the order is placed. Calendar orders are shipped according to a specific schedule that will be reviewed with you when you order. If you need your order by a specific date, please call us at 800-334-4094, and we will assist you. Newsletters are shipped around the 20th of each month. Therefore, depending on your location, you should receive your newsletters within three to five business days after that. |
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| 19. | Do you accept Purchase Orders? Yes, you can fax your purchase order to 269-343-6260, e-mail it to info@HopeHealth.com, or give us a call at 800-334-4094. | |
| 20. | How will my products be shipped? Products ordered in bulk are shipped via UPS Ground delivery service. If you are in Alaska, Hawaii or outside the continental USA, your products will ship via the USPS utilizing the most economic method. Newsletters sent into your readers’ homes are mailed via USPS Presort Standard. | |
| 21. | Why did I receive an invoice prior to my product? Our invoicing schedule may occasionally vary from our shipping schedule resulting in your invoice arriving prior to your shipment. Our payment terms are net 20 days. | |
| 22. | How can I make Hope Health products work for me to help increase or maintain business? It’s true... in challenging economic times, you want to spend your money wisely on tools that work FOR you. Hope Health products can do just that! We’ll work with you to decide which products are the best for you. Give us a call anytime at 800-334-4094 to discuss. | |